• The care you deserve:
  • Directly employed care staff
  • Flexible and tailored care
  • 24/7 assistance
  • Personalised friendly customer service


Google Rating
A+ / A-

Talk to a home care expert

1300 230 369

1. What does the letter of assignment mean?

The letter of assignment advises you of the level of Home Care Package that’s been assigned to you. There are four levels of a Home Care Package –  Level 1 is the lowest amount of funds and Level 4 is the highest.

The letter will contain a 10 digit unique referral code that you will need to supply to your chosen Home Care Provider.

If you’ve been assigned a Home Care Package below the level that you’ve been approved for, this is so that you can start receiving some interim care and services while you wait for a Home Care Package to become available at your approved level.

Sample Letter of Assignment from My Aged Care: 

Letter of Assignment from My Aged Care, Oxley Home Care

2. What to do next?

Contact your short-listed Home Care Provider with your referral code, so that they can arrange to meet with you to discuss your care and services. You have 56 days to find a Home Care Provider and enter into a Home Care Agreement from the date of your assignment letter.

3. Begin your services

Once you have a Home Care Agreement, a care plan and an individualised budget, your care and services can begin.

Your Home Care Package starts on the day your Home Care Agreement is signed. As part of the Aged Care Reforms you can move your package to a new provider at any stage.

4. The Oxley Home Care difference

At Oxley Home Care, we will work in partnership with you to co-design a care plan based on your goals, preferences and assessed care needs and an individualised budget.

Our Home Care Services offer individually tailored, flexible care in your home. Services can be combined in any way that suits you. And, our 24/7 on-call service means you can reach us at any time. We will be there when you need us most.

5. No exit fees at Oxley Home Care

At Oxley Home Care, we do not charge start-up fees, re-assessment or exit fees. Funds are not “packaged” for spending per month and all surplus money not spent each month is rolled over and accumulated to spend as you wish.

Oxley Home Care can help you

If you’ve decided that you would like Oxley Home Care to be your new Home Care Package Approved Provider, we can take care of all of the paperwork.

Simply call us on 1300 993 591 and we will take care of the rest.

(Have you received a letter of approval instead? If so, click here for more information.)

Talk to a home care expert

1800 221 039

Not sure where to start?
We’re here to help.

Have you received your Home Care Package?

To be eligible for a subsidised Home Care Package, you must register with My Aged Care and be assessed by an Aged Care Assessment Team (ACAT). We can help you do this by phone or online. Please feel free to call us on 1800 221 039.

We also offer a range of Private Care options that can be tailored to suit your needs.

Testimonials from our valued clients.

My Care Worker, Karin, is so efficient, capable and caring. She has proved to be intelligent, reliable, conscientious and her integrity is undoubted. She has been a huge factor in my living in my own home with all my health problems.
Her assistance in so many ways has contributed greatly to me achieving this and hopefully will continue for some time to come. I am very lucky to have the assistance of such a capable and understanding Care Worker from Oxley Home Care.

Brian, Wahroonga

Testimonials from our valued clients.

Our experience with Oxley is seamless, friendly, pro-active and extremely supportive. We would like to make special mention of their speedy response times when adhoc requests for care services are made. As shift workers this service is invaluable and Ashley goes above and beyond in these communications and interactions with us.
Anna has been amazing offering advice and is open minded to trialling and sourcing new devices to assist us.
Maria is an exceptional carer who does more than required and was able to make a quick connection and friendship with our mother.
Thank you team!

Anna, Parramatta

Testimonials from our valued clients.

To all the team at Oxley, I cannot thank you enough for all the help, kindness, patience, and support you have given my Mother over the past year. Mum speaks so highly of you all and my life has been made so much easier because of you. Keep up the good work.

Gail, Turramurra

& Accreditations

Download our '5 Easy Steps to a Home Care Package' information kit.

Click here

Oxley Home Care
Office Hours
8:30am – 5:00pm weekdays
1300 230 369