Getting Funded for a Home Care Package

Step 1. Do I need help?

Ask yourself the following questions:

  • Do I need help now or in the foreseeable future -
    • around my home with cleaning, meal preparation or transport to appointments or shopping?
    • with personal care including: bathing, dressing or grooming?

Step 2. My Aged Care Registration

If you answered 'yes' to any of the above questions, then:

  • Call the My Aged Care Team on 1800 200 422 or visit
  • They will register you over the phone and arrange an appointment for you to be assessed for a Home Care Package by the Aged Care Assessment Team. Bear in mind that it takes time for you to be assessed - at least two months.

Step 3. Assessment & Approval of Home Care Package

Assessment for a Home Care Package:

  • The Aged Care Assessment Team (ACAT) will visit your home and assess you for a Home Care Package
  • If eligible, you will receive a letter of approval of your Home Care Package (and level) from My Aged Care.

Step 4. Research Approved Home Care Providers

You will now need to wait to be assigned a Home Care Package. You may be waiting for up to 12 months.

While you are waiting in the national queue to be assigned a Home Care Package, it's suggested that you contact Approved Aged Care Providers in your area to understand:

  • How they can best meet your needs.
  • Their fees and charges, proposed hours of care per week and what they mean for you.

If you need assistance with researching Aged Care Providers in your local area, you can use the My Aged Care Service Finder or call My Aged Care on 1800 200 422.

Step 5. Sign & Start your Home Care Package

When you reach the top of the national queue, you will receive a letter to advise that you have been assigned a Home Care Package. This will include a unique referral code.

  • You have 56 days to choose your Aged Care Provider and enter into a Home Care Package agreement.
  • Services will start normally within 14 days.
  • You can change your Approved Aged Care Provider at anytime and transfer your funds.

When you have selected an Aged Care Provider who can best meet your needs, they will work in partnership with you to develop your care plan and personal budget.

Once you are happy with your care plan and Home Care Package, be sure to read it thoroughly before signing it to start receiving your services.

You can change your care plan at any time with Oxley Home Care, in consultation with our Case Managers.

Oxley Home Care

Oxley Home Care has been providing community aged care services throughout Sydney for over a decade and specialises in private care, home care, dementia care and nursing care.

Dedicated staff

We pride ourselves on the ability to provide consistently reliable, punctual and professional services.

Our team of carefully selected and fully qualified Care Workers are supervised by a Service Delivery Manager, ensuring that your tailored services are delivered to meet your expectations. Our Care Managers will discuss and develop a care plan designed to meet your individual needs.

No exit fees

There are no start-up fees, re-assessment fees or exit fees at Oxley Home Care.

Don't worry

If you have chosen Oxley Home Care as your Home Care Provider, we can take care of the paper work.

Simply call us on 1300 993 591 to arrange a free in-home consultation.

Five Easy Steps to getting a Home Care Package, Oxley Home Care
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