Home Care Packages
Maximising Independence
Memberships
& Accreditations
Are you looking to preserve (or increase) your independence? We’re experts in maximising the value of My Aged Care home care packages to help older Australians continue to enjoy the freedom of living in their own homes.
How does it work?
How would a home care package work for me?
When it comes to enjoying your independence for as long as possible, the government completely agrees with you… The government knows that living independently at home is better for your wellbeing, for your family and for your community. And the government offers financial support to make that happen.
The government’s financial support comes as home care packages. These packages are available from My Aged Care.
There are four levels of home care package. Level 1 funds basic services like cleaning and laundry. From there, the amount of funding increases through the levels up to a Level 4 home care package. A Level 4 package might also include additional services like help getting showered and dressed.
Whatever level of package you’re approved for, the funding you receive is yours to allocate. The money has to be spent on approved services, but you choose what mix of those services you want. After all, it’s your independence the package is supporting.
Here to help.
We’re partners in
your independence
We’ve been a government-approved provider of home care packages for five years, and in that time we’ve partnered with our clients to help them with their independence. Our partnership means that we work hard to make sure your home care package achieves your goals.
That’s why our friendly care managers will start by asking what independence means to you. For some clients, it means a clean and tidy house so that home feels like home again. For others, it means getting to the shops or out to the RSL.
It’s not just about preserving your independence. We can often give you greater independence than you had before.
Perhaps you didn’t used to be someone who prepared meals, but we can teach you to cook. Maybe you’d like to be able to go to family events again and we can work with you to get you ready.
For many of our clients, regaining their independence means being able to free their family to be daughters, sons and grandchildren again, because we’re there to help with the rest.
Whatever independence means to you, our care managers and care workers will work tirelessly to make it happen.
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How do I get a home care package from My Aged Care?
The first step in getting a home care package is for you to apply to My Aged Care. Then you’ll be assessed for the level of help you might need. Often this means My Aged Care will arrange for someone from the Aged Care Assessment Team (ACAT) to come to your home for a chat.
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How long does it take to be approved for a home care package?
If you think you might need some help at home, it’s best not to wait long before applying for a home care package from My Aged Care. The process from application to being assigned a home care package generally takes more than 12 months for Level 2 and above. (We can always help you with private care while you wait for your home care package.)
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What happens after I’m approved for a home care package?
Once you’re approved by My Aged Care for a home care package, you will go on a national queue until you are assigned your home care package. Then you’ll know:
1. How much money the government will allocate you to spend on services
2. What services you can choose to spend it on“The care manager listened to everything I told her about my husband’s Parkinson’s. She answered all my questions and explained everything. I go with Oxley because she’s really good.” — Zatar, Lane Cove
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How do I get the most from my home care package?
One of our experienced care managers can work with you on selecting the right services to get the most from your package.
Your care manager will talk to you about your needs and goals — what you would like to be able to do. Then they’ll work with you to arrange the right services across the week to maximise the value of your package.
If you’re a couple, and both spouses have a home care package, we can even pool your packages. That way, we can stretch your home care packages over as many services possible.
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Is there anything I should do while I wait for approval?
You don’t have to wait to be approved by My Aged Care before you can talk about your needs and goals with one of our care managers. By talking to a care manager now, you can have everything in place to start enjoying services the moment your assigned home care package comes through.
It can take more than 12 months from your letter of approval to actually assigning the home care package, but when it comes, it will come without warning. If you have a family member helping you to make decisions, starting your enquiries before you get your letter of approval means you start discussions when it’s convenient to the person helping. If you wait, your letter might come while they’re on holiday or busy at work. Your letter of approval is only valid for 56 days. After 56 days, your approval expires and you have to go through the process again.
Whether someone is helping you with the decision or not, don’t wait until the clock is ticking to do your research.
-
How do I get a home care package from My Aged Care?
The first step in getting a home care package is for you to apply to My Aged Care. Then you’ll be assessed for the level of help you might need. Often this means My Aged Care will arrange for someone from the Aged Care Assessment Team (ACAT) to come to your home for a chat.
-
How long does it take to be approved for a home care package?
If you think you might need some help at home, it’s best not to wait long before applying for a home care package from My Aged Care. The process from application to being assigned a home care package generally takes more than 12 months for Level 2 and above. (We can always help you with private care while you wait for your home care package.)
-
What happens after I’m approved for a home care package?
Once you’re approved by My Aged Care for a home care package, you will go on a national queue until you are assigned your home care package. Then you’ll know:
1. How much money the government will allocate you to spend on services
2. What services you can choose to spend it on“The care manager listened to everything I told her about my husband’s Parkinson’s. She answered all my questions and explained everything. I go with Oxley because she’s really good.” — Zatar, Lane Cove
-
How do I get the most from my home care package?
One of our experienced care managers can work with you on selecting the right services to get the most from your package.
Your care manager will talk to you about your needs and goals — what you would like to be able to do. Then they’ll work with you to arrange the right services across the week to maximise the value of your package.
If you’re a couple, and both spouses have a home care package, we can even pool your packages. That way, we can stretch your home care packages over as many services possible.
-
Is there anything I should do while I wait for approval?
You don’t have to wait to be approved by My Aged Care before you can talk about your needs and goals with one of our care managers. By talking to a care manager now, you can have everything in place to start enjoying services the moment your assigned home care package comes through.
It can take more than 12 months from your letter of approval to actually assigning the home care package, but when it comes, it will come without warning. If you have a family member helping you to make decisions, starting your enquiries before you get your letter of approval means you start discussions when it’s convenient to the person helping. If you wait, your letter might come while they’re on holiday or busy at work. Your letter of approval is only valid for 56 days. After 56 days, your approval expires and you have to go through the process again.
Whether someone is helping you with the decision or not, don’t wait until the clock is ticking to do your research.
Take the first step
How can we help you to maintain your independence?
Do you have questions about the home care package process? Do you want to maximise the value of your home care package? We’re here to help. Email or call to speak to a real care manager who is ready with real answers about the process, the services and the fees
