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If you’re not completely satisfied with the service our carers provide, you’ll receive a full refund or your next home care visit is free.
“If you are not happy with the services for any reason, just call and we will either refund your money or provide the next service for free, no questions asked – that’s how confident I am that you’ll enjoy Oxley Home Care caring for you.” General Manager, Gilian Douglass
Offering a premium home care service at competitive rates, Gilian is dedicated to ensuring Oxley Home Care provides the best in home care, for those who would otherwise not be able to stay at home or rely significantly on family members.
For example, if you require two visits per day, you’re not obliged to book minimum two or three hour visits, you can limit each visit to one hour, saving you money and keeping our carers occupied where they’re really needed.
Our minimum booking time is unique, and our service is flexible in order to meet the needs of our entire spectrum of clients. Speak to one of our care coordinators about your particular situation.
Our carers can visit for as little as an hour or as long as you want, even around the clock care if it’s required. And if you need to cancel a booking, you can do so within four hours of the start time and incur no penalty.
A significant part of successful home care is remaining flexible to best meet your individual and often changing needs, so we prefer to listen to you and allow our service to you to remain flexible, rather than a rigid set of bookings.
Serving Sydney’s Northern Suburbs, Northern Beaches and Lower North Shore gives us a strong focus and a large presence in the Northern Sydney area, making it easy to provide emergency care and extra help when required.
Oxley Home Care can provide support and care to the areas of Manly, Warringah, Pittwater, Mosman, Lane Cove, Willoughby, Hornsby, Ku ring gai, Ryde, Hunters Hill, Baulkham Hill and Cherrybrook. We are able to provide services to clients outside of these areas if we have staff available, so please give us a call.
Care may be required for a short period, or long term for a client needing a little help, or around the clock assistance. Oxley Home Care will provide an experienced carer who is fully qualified for the task required, and been carefully and thoughtfully matched with your needs.
To assist us in providing the best continuity of care, we even meet with you and select carers matched to you and your needs. Your carers will become an important part of your life, so it’s vital we match you with someone you can enjoy spending time with.
Plus Oxley Home Care is compliant to ISO 9001, meaning our service levels, processes and practices meet the exacting requirements of this international standard. Our carers and coordinators can be relied upon to provide quality, reliable home care and services wherever required.
It was a great honour to be recognised for excellent service by our customers. Our dedication and commitment to the well being of our clients gives energy to everything we do and to be awarded for our hard work is the best reward we could ask for.
Far from becoming complacent, our management team and carers continue to seek ways to provide the best home care service to you, improve systems, listen to your needs, allowing you to retain your dignity and independence as much as possible, as we take care of you in your home.