Oxley Home Care is committed to meeting the needs and expectations of our clients by the implementation and application of a Quality Management System.  This is achieved by:

• Complying with statutory regulation, industry standards, and codes of practice relevant to quality management of aged care and disability care.
• Maintaining, monitoring, reviewing, auditing and continually improving the Quality Management System consistent with certification requirements.
• Providing sufficient skilled resources to implement and maintain the Quality Management System.
• Engaging suitably qualified, skilled, and experienced people.
• Education and training in order to continually improve the skills of our people, awareness and knowledge of quality issues and practices.
• Identifying, reporting, investigating and resolving all complaints and process errors and taking action to prevent recurrence.
• Establishing, reviewing and communicating performance measures and taking action to improve outcomes.
• Monitoring and evaluating the quality performance of service delivery team and implementing effective communication with all stakeholders on quality and compliance issues.

Oxley Home has developed through a continuous focus on the provision of quality services. We have committed to recognition of our Quality Management System through certification ISO 9001 and are working hard to get this process completed by November 2010